Frequently Asked Questions
To effectively trouble-shoot a problem that is occurring with the Trillium Web Report Card, try to replicate the problem and note the circumstances under which it happens. Note as much detail as possible about the circumstances (e.g. time of day, what triggers the problem, location(home dial-up, home VPN, school), the operating system and browser, type of computer, etc. etc.) Double-check your User Guide to ensure that you are following the correct procedure.
| Problem |
I want to WORK AT HOME. I have internet access with Rogers, Sympatico, Cogeco or another provider. What do I need to do? |
| Solution |
Simply log on at https://elem-rc.dpcdsb.org |
| Problem |
What are the SYSTEM REQUIREMENTS to be able to work at home? |
| Solution |
Mac: OSX / Safari 1.3 or higher
Windows: Windows 98 or higher / Internet Explorer 5.5 or higher |
| Problem |
My GROUP COMMENT keeps saving into my Personal comment bank. |
| Solution |
Ensure that the minor-tab (which appears just below the main row of tabs at the top of the screen) is set to Group, not Individual when you create the comment. |
| Problem |
I can't EDIT or DELETE a GROUP COMMENT in the comment builder. |
| Solution |
If the minor-tab (which appears just below the main row of tabs at the top of the page) is set to Individual, then you will only be able to browse comments in the Comment Bank Browser at the bottom of the page. To edit, simply ensure that the Group minor-tab is selected at the top of the page. |
| Problem |
I keep getting LOGGED-OFF for no reason when I try to save while I am building comments. |
| Solution |
If you try to save a new comment before you have entered any text in the body of the comment, you will be logged-off the system without warning.*** Save a new comment only after you have entered text into the comment text field. |
| Problem |
I have just made 4 NEW COMMENTS, and I saved all of them, but only 1 has been added to my comment bank. |
| Solution |
You must begin the comment building process by pressing the "New Comment" button, even if you are basing the new comment on one that you have already created. If you make changes to an existing comment and then press the save button, Trillium will simply revised the original comment to reflect the changes. |
| Problem |
I am getting constant prompts about a "KEYCHAIN". |
| Solution |
The keychain issue can be removed by your school technician. Call the ICT Service desk (905-366-DESK) or create a HEAT service ticket online to notify ICT of the problem. Your technician will remove this prompt feature. Once it is fixed for a user, it is fixed for good. |
| Problem |
Sometimes when I enter a value in the ABSENCES or LATES field, the save button remains ghosted. |
| Solution |
In some circumstances Trillium will not accept a certain value.*** Try entering a value in the field, deleting it, and then re-entering it. Call the ICT Help Desk at (905) 366-DESK if this does not resolve the issue |
| Problem |
I have ANOTHER PROBLEM that is not listed here! Help! |
| Solution |
If you experience a problem that is not listed here, note as much detail about the situation as possible (e.g. what events seem to trigger the problem, were you working at home on dial-up or VPN or at school, time of day, etc.) and contact the ICT Help Desk at (905) 366-DESK |
***SRB International has identified this as a bug. It will be fixed in an upcoming release of Trillium Web Elementary Achievement.